Terms & Conditions
Terms & Conditions:
1. There is a 25% deposit required on all orders to secure your desired date. Deposits are non-refundable and only eligible for a rain check. Any outstanding balance must be paid 24 hours prior to delivery. We accept cash, credit, or business checks. Delivery can be expected between 8 am-1 pm on your scheduled delivery day, with the exception of tents, which will be delivered the day before your event. If an earlier time frame is needed, please contact us at least three days prior to your scheduled delivery date. There is a $50 fee for this option and limited to availability.
2. Weather can be unpredictable at times, and the safety of our customers is our number one priority. We reserve the right to cancel any event. We are willing to reschedule your scheduled date if the weather shows a 65% chance of rain or higher, three days in advance of the scheduled delivery date. Failure to reschedule three days prior to delivery will result in the forfeiture of the deposit. Rain status can be applied to any future order within 1 year of the issue date.
3. Second-day rentals on inflatables cost an additional 50% of the original rental rate.
4. Overnight rentals, in most cases, can be accommodated depending on the equipment being rented. Pickup for overnight rentals can be expected between 8 am-12 pm the day after your scheduled event. Please call and speak with our office personnel concerning overnight requests to ensure proper booking, scheduling, and any additional costs.
5. Because we get very busy and want to be on time, there is a chance we might have to set up the rental equipment in your backyard a day before your event. In this occurrence, we will call 1-2 days before the start of your event. There will be no additional charge for early setup. If equipment will be set up on grass, the sprinklers will need to be turned off as long as the equipment is present. Your grass will not get damaged.
6. ALL EQUIPMENT REQUIRES ADULT SUPERVISION. Children should not use equipment if there is no adult supervision.
7. If delivered equipment needs to go upstairs, or further than 200 feet from the unloading area, additional charges may apply. Please contact our office to coordinate if there are stairs as we may need additional equipment and additional staff to facilitate the delivery.
8. Please apply your best judgment when using the rental equipment. The following items are not allowed in or near our equipment: SILLY STRING, GUM, FOOD, DRINKS, SHARP OBJECTS, CONFETTI, or TRASH of any kind.
9. There will be a charge of up to $500 for silly string found on inflatables. Silly string will stick to Inflatables vinyl like glue and can take hours to clean and scrape off, leaving a stain on the vinyl. THIS IS NOT COVERED UNDER DAMAGE WAIVER INSURANCE.
10. There will be a charge of $20 per item for any lost or broken accessories to Concession Machines such as scoopers or trays.
11. The customer will need to cover any damage made to the equipment. You may purchase our damage waiver insurance to avoid this.
12. In the event of excessive dirt on the equipment, a $50 cleaning fee will be applied.
13. Table and chair rentals do not include setup and breakdown. It is the customer’s responsibility to set up and break down unless an arrangement is made at an additional charge.
14. Make sure there is sufficient space to fit the rental equipment. You must have the required space listed for each jumper. This also includes any height restrictions you may have. PLEASE CALL US IF YOU ARE UNCERTAIN. If there is insufficient space when we arrive, we will have to cancel your event with the loss of your deposit.
15. If the customer or their representative, who must be at least eighteen years old, is not available to facilitate the setup, we will need to depart promptly to avoid any delays for our subsequent appointments. In such a case, your delivery may need to be rescheduled for our last delivery of the say, if there is still availability.
16. We must have a clear pathway to the set-up site. We ask that you move any objects interfering with the pathway to the site. Please move any BBQ grills, garbage bins, garden equipment, automotive equipment, etc.
17. We require at least a 3-foot-wide gate to your backyard. If the gate is smaller than 3 feet when we arrive, we’ll be forced to cancel your event. PLEASE CALL US IF YOUR GATE IS SMALLER THAN 3 FEET.
18. Upon your arrival, please inform us of the desired setup location, as we will need to drive stakes into the ground to secure the corners of our units. If there are any areas where staking is prohibited, kindly let us know in advance. Mikey’s party supplies LLC will not be responsible for any broken pipes underground.
19. Set up area must be clear of sticks, rocks, animal waste, and sharp objects. We do not set up on any sharp objects such as rocks, gravel, and sprinkler heads that are above ground.
20. Customers are not allowed to relocate equipment after setup. Our staff has set up the equipment safely using stakes or sandbags. Relocating the equipment may make the equipment unsafe for use.
21. At Mikey’s Party Supplies LLC, we recognize that normal wear and tear can occur on our units, including the possibility of seams developing tears in high-traffic areas over time. If you notice any damage of this nature, please inform us immediately so we can address the issue. However, in the event of the damage resulting from failure to follow our safety rules or due to negligence, such as leaving the blower on in high winds, you will be held responsible for any damages up to and including the full cost of replacing the rented equipment, which can lead to thousands of dollars. We value your safety and therefore require that you sign and initial all our safety rules, to ensure that you have been properly trained in the use of our equipment.